Refund policy

Sarinku – Return & Refund Policy

At Sarinku, we take pride in delivering premium-quality Abayas. Every piece is carefully inspected before shipping. If you are not completely satisfied with your purchase, our Return & Refund Policy is here to assist you.

1. Eligibility for Returns

Returns are accepted only if:

The Abaya is unused, unworn, and in its original condition with all tags intact.
The return request is made within 3 days of delivery.
The Abaya is returned in the original packaging.

Note: Any Abaya showing signs of wear, alterations, perfume, makeup stains, or damage will not be eligible for return.

2. Non-Returnable Items

The following cannot be returned:

Customized or made-to-measure Abayas
Clearance or sale items
Accessories or add-ons purchased separately

3. Return Process

To initiate a return:

Contact us via WhatsApp at +9175671 66247 within 3 days of receiving your order.
Provide your order number, Abaya details, and reason for return.
Our team will review your request and, if approved, share the return shipping address.

Note: Customers are responsible for return shipping costs, except for defective or incorrect Abayas.

4. Refunds

Once we receive and inspect your returned Abaya, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping charges (if any) are non-refundable.

5. Exchange Policy

We do not offer direct exchanges.
If you wish to get a different size or style, please initiate a return (if eligible) and place a new order.

6. Damaged or Defective Abayas

If you receive a damaged or defective Abaya, please contact us within 48 hours of delivery with clear photos or videos.
We will arrange a replacement at no extra cost.

Contact Us

For any queries related to returns or refunds:

WhatsApp: +9175671 66247